For any business, no matter how small or big, it is critical to ensure that when customers call they can reach the right person quickly and with ease. This is the basis of good customer service because it helps resolve customer care issues quickly and with the least inconvenience to the end user. However, it may not be feasible to station a person solely to answer phones, especially if your business has a small work force. What is feasible is to invest in IP (internet) telephony so that you are never in a position where you can’t answer your phone...even if you're not in your office.
How does it work?
IP phones are connected to the office phone system at your main business location. When a customer calls your office number the call is diverted to your home office and/or your cell phone, as per your directions. That means you never have to miss a phone call even if you are not coming in to work or you are out on business travel.
The many advantages of IP telephony
There are innumerable ways in which your IP phone system can enhance your business operations and take your customer service to the next level:
- Never lose touch with customers - With an ip phone system at office, you never have to miss customer calls no matter where you are and what you are doing when they call. Even when you're out on sales calls or traveling on work, you can still communicate with them as if you were right at your office desk.
- Keep your personal phone number private - There are many reasons why you may want to keep your personal phone numbers private. Especially if you get a number of sales calls on your office lines. With your ip telephone your callers will only see your office numbers even if you are actually receiving the call on your home line or cell phone.
- Connect Work-From-Home employees with ease - If you have employees working from home or if your office is snowed in and your employees cannot come in to work, your business need not suffer. With IP phones your employees can field calls at their homes or through their cell phones and business can be carried on just as usual.
- Set up a satellite office with ease - If you need to set up a small office at another location, say you are a real estate developer with a show home where prospective buyers may drop in, IP telephony comes in very handy. Your sales executive stationed at that location can still make and receive calls while being on- hand to interact with customers. The main office can transfer calls to the show home with ease. And the only number your callers see is your main phone number.
Interested in how adding IP telephone service to your phone system? Give us a call to discuss your particular needs.
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