Samsung's OfficeServ 7100 series phone systems offer a Call Record feature which allows both inbound and outbound calls to be recorded for later review or reference. This feature can be set up to record all calls automatically or so that you press a button to record a call when you need to.
Why you might want this
It's not for everyone certainly, but for those that do need it, this feature can be critical to solving customer service issues or even proving 'who-said-what' should questions come up about an order that was placed or even a legal matter.
Have you ever had a customer call and say 'that's not what I ordered!'. Wouldn't it be nice to be able to refer to a recording of their call when they placed their order? Either you have the proof of what the customer ordered, taking the wind out of their complaint, or you expose a training opportunity in your sales department.
Businesses with sales centres find that this feature reduces business loss due to misunderstandings. All recordings can be saved on a server until orders are filled and paid for.
Engineers or Project Managers are able to save detailed instructions so that they are not missed on those bigger projects, or record vital conference calls for distribution to their team.
Lawyers are able to record calls for use in their cases, providing irrefutable proof of what was said.
For a sales or service organization you can record the calls that your staff are making for later review, providing coaching to improve the results of the call. You could even use recordings of what you determine to be 'great' calls for introductory training to new hires.
What do I do next?
Can you think of another way to use this feature in YOUR business? Give us a call at 403-543-6959 to discuss the possibilities, we can even record your call with us so you can see how it works.
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