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Is your phone system’s control unit dirty?

Dave Haggblad - Wednesday, March 16, 2016 |
Post Image - Is your phone system’s control unit dirty?

A couple of weeks ago I wrote about making sure your business phone system's control unit is not sitting on the floor or a stack of boxes. Good advice, at least we think so. This time I want to talk about the environmental conditions the control unit is placed in.

It's a computer

I'll say it again, these systems are computers and should be treated as such. I can't tell you how many times we've found a control unit mounted to a wall in the back of some warehouse or a closet in the same room as a furnace or vacuum system. Then when we inspect the unit or pull the cover off it's completely filled with dirt, and the vents are blocked off so it's overheating. Sometimes it's even a moist or wet environment and the systems circuit boards are covered with a film of rust. Then customers wonders why their phone system is suffering erratic behaviour, dropped calls, noisy calls, etc. Usually we're able to clean things up and get them back in business, but sometimes we're called too late and the system overheats and expensive mistake that's all to easy to avoid.

Keep It Clean

The easy answer is to not mount or place your control unit in a dirty environment. Of course sometimes it's necessary because there's no other place, or that's where all the phone line and other wiring connections are made so it's the most convenient place to put the control unit. Or perhaps it's the only place that has a power source available. If that's the case, or if you inherited a system with the business space you are in and can't easily change things, then take steps to mitigate the issue.

Perhaps you can enclose the control unit in a cabinet or box that keeps most of the dirt out (make it big enough to allow airflow, call us for advice if you're not sure). Set up a regular service call with your provider to come out and clean out/clean up the unit...once a year should do it unless it's in an extreme situation. You might also consider relocating the unit to another spot in your office...extending the connections to the phone lines and office wiring. Though this likely only makes sense in space you own and plan to stay in.

What Should You Do?

If all this is greek to you and you're not sure what to do, and you're in our serving area, give us a call at 403-543-6959. We're happy to come and see you to inspect your system, let you know your options and what it would cost, if anything, to get you fixed up.

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