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What to do when you can't answer the phone

Dave Haggblad - Tuesday, November 26, 2013 |

Image of a receptionist trying to handle too many calls As a successful entrepreneur, you always want to be there when your customers call. You want to make sure that every customer call is properly answered and all their queries are resolved. You may even have an office assistant or receptionist for the job. But then, manning the phones 24X7 is not practically possible, unless you have a call center of your own.

So what should you do when you can't answer the phone? Do you know the cost of a missed call?

If there is a busy signal or no answer, your customer may simply hang up and move on to the next available service supplier. To avoid that, we recommend you have an auto attendant to answer calls when you aren't able to.

Why an auto attendant?

An auto attendant acts as your virtual receptionist, answering calls for you when you are away from your desk, or are too busy to answer the call. But that's not all. When the auto attendant is active, all calls are received and transferred to the caller's desired extension quickly. That way, your next caller will not have to wait too long to get through and you won't ever have to miss a call.

Depending on what your requirements are, you could opt for a simple auto attendant, or a more advanced auto attendant.

Flexibility and better control

An auto attendant is just the solution for you if your office is open only from 9 to 5. The virtual receptionist is always there to answer your customer calls, especially after hours. Now you can be wherever you need to be, and still be able to answer your customer's calls. All you have to do is activate the auto attendant feature of your Samsung office phone system. You can choose to direct calls to any extension or directly to your mobile or home phone, if you must answer an important customer call.

Get the latest Samsung OfficeServ Phone system for your business and you won't have to worry about not being able to answer a call again. If you have any questions about setting up the auto attendant in your Samsung office phone system, watch our how-to videos or  give us a call and we will assist you.


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