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Changing your On Hold Customer Experience

Dave Haggblad - Wednesday, January 13, 2016 |
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Consumers are tired of being kept on hold. That dull elevator music helps nobody and can turn off customers, chasing them away for good. A recent consumer survey showed 75 percent of participants to be ‘highly annoyed’ when trying to reach an actual person for help through a hotline and failing in doing so. Fifty seven percent of the participants said they were so angry they hung up the phone without a solution being reached. The solution does not lie in sending a caller to voice mail. As Forbes shows, 80 percent of callers ending up in voice mail do not leave messages. Amongst millennials, the majority never go anywhere near voice mail as it is considered obsolete. In order for your business to grow you must work on improving your customer experience. The same survey highlighted consumers still preferring to contact companies through phone with questions or issues. Read below simple steps to ensure your phone menu system builds customer confidence instead of angering them: Read More...

Workplace Trends

Dave Haggblad - Wednesday, January 06, 2016 |
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In today’s world, where managers and workers are globally connected and maintain communication with each other at all times, workplace trends have changed drastically. As government regulations are putting greater emphasis on employee welfare and competition is squeezing margins, executives are exploring less expensive and viable methods to get work down within deadlines. In a connected world, employers are competing on a global scale for skilled employees and retaining them through incentive measures that were unheard of a few decades ago.  Read More...

Five Things to Consider When Evaluating a New Business Phone System

Dave Haggblad - Wednesday, December 30, 2015 |
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Purchasing a telephone system is a significant investment, so it should be carried out after careful consideration of current and future needs and after comparing costs of service providers available in the market. Every business has its own unique needs that differ from company to company even if they are in the same industry. The key to choosing a business telephone system is its ability of scaling up according to needs and maintaining costs. Here are five key requirements that are commonly taken into consideration:  Read More...

Elements of a Modern Day Phone System

Dave Haggblad - Wednesday, December 23, 2015 |
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Business telephone technology is improving on a large scale. This market sees huge infrastructure changes like the shift from landlines to mobile as well as the shift from traditional phones to VoIP. A number of tiny functional changes means these big changes are possible. A few of these key features carry tiny efficiencies to the way in which your business uses its phones. Other features bring with them systematic improvements to the way in which phone systems are secured and managed. Some of these new features include:  Read More...

The Benefits of Internet Fax

Dave Haggblad - Wednesday, December 16, 2015 |
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Even with all the technological advancements in the 21st century, the business world is still reliant on fax. For any business to thrive on today, faxing important documents is an essential and important part of their business practices. Thanks to technology allowing everything to be made available online these days, fax is no objection and is also now a part of the online world. Keep reading to understand the benefits of why internet fax is beneficial and better than traditional fax.  Read More...