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Watching a video beats reading a manual

Dave Haggblad - Wednesday, May 04, 2016 |
Post Image - Watching a video beats reading a manual

When people got serious about learning how to use their business phone systems....when they believed that with a little education they could save money on service calls and get things done faster.....they dug into the manuals that came with the system. They either came with several books, perhaps even a binder, or if it was really advanced you could get something on a floppy disc...remember those? Read More...


We’ve been using Internet Fax for over a year now and are loving it

Dave Haggblad - Wednesday, April 27, 2016 |
Post Image - We’ve been using Internet Fax for over a year now and are loving it

A little over a year ago now, we decided to convert completely to Internet Fax Service. It's part of that 'Eat your own dog food' mentality I talked about in an earlier post. It hasn't been THAT long....but I can say that so far we're loving it. Read More...


Is it time for a checkup?

Dave Haggblad - Wednesday, April 20, 2016 |
Post Image - Is it time for a checkup?

I was at the hospital this morning for a medical test.  One of those ones the catch the early onset of something that could be really nasty later.  Low, low risk if you catch the issue now....but if you don't have things checked and dealt with the potential results are catastrophic. Read More...


Why replace your phone system if it's not broken?

Arlen Peterson - Wednesday, April 06, 2016 |
Post Image - Why replace your phone system if it's not broken?

Why should I replace my phone system? It's working fine....it's not broken?
I frequently hear this from customers who have an old Nortel Norstar product. These systems are what we called bullet proof...until one day they are not. This line of phone systems were a well made, reliable piece of equipment that just sat in the phone room humming away processing calls for years....decades even. It was easy to forget about them and believe they would last forever.  But thinking this way can be costly as one of our customers discovered. Read More...


Eating Your Own Dog Food

Dave Haggblad - Thursday, March 31, 2016 |
Post Image - Eating Your Own Dog Food

I love that line..."Eating your own dog food".  Wikipedia defines it as: a slang term used to reference a scenario in which a company uses its own product to test and promote the product. But to me it means a little more than that.  Using the products and services you sell puts our skin in the game, it shows our customers that we have the confidence to run our business on the same tools and systems that we are proposing for them. Read More...