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What to do when you can't answer the phone

Dave Haggblad - Tuesday, November 26, 2013 |

Image of a receptionist trying to handle too many calls As a successful entrepreneur, you always want to be there when your customers call. You want to make sure that every customer call is properly answered and all their queries are resolved. You may even have an office assistant or receptionist for the job. But then, manning the phones 24X7 is not practically possible, unless you have a call center of your own.  Read More...


6 Things You Can Do With Your Samsung Business Phone System

Arlen Peterson - Tuesday, November 19, 2013 |

Image of Samsung Business Phone Everyone knows that a telephone is to make outside calls and answer incoming ones. But is that all that these phone systems do? The latest Samsung OfficeServ phone systems can do that and a lot more. Here are 6 things you may not have known you can do with your Samsung business phone system. Read More...


Why Wait So Long To Replace Your Phone System?

Arlen Peterson - Tuesday, November 12, 2013 |

You buy new computers every few years, why not think about your phone system like that?
Image of old business phone As much as we like getting new things, we find it hard to let go of old ones. At least that is what I have seen most of our customers do - hang on to the same business phone system for years. Some customers even have phone systems that are 10, 15 or even 20 years old.  Read More...


Do You Know The Cost Of A Missed Call?

Arlen Peterson - Monday, November 04, 2013 |

Image of a man checking his watch while making a phone call When you get a call from a customer, the last thing you would want is to miss it. I believe that in today's competitive world, every call that a business gets is important, and failure to attend a client' calls can result in huge losses for the company.  Read More...


Rings in Edmonton - Answered in Calgary

Dave Haggblad - Monday, October 14, 2013 |

Busy Office Receptionist A while back we had a customer that was experiencing trouble finding staff.  After talking with him a while about possibilities we decided it would be most effective for his business if he could answer calls to his Edmonton location at his Calgary location where he had enough staff.  That way he could provide adequate back up for breaks, illnesses and busy calling times....and fully utilize the time of the two people answering the calls when the phone wasn't ringing. Read More...