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2 Calls - But Which Experience Would You Rather Have?

Arlen Peterson - Monday, January 06, 2014 |

Image portraying an automated attendant from a business phone system When asked to choose between a business telephone system with a generic answering machine and another with a full featured auto attendant that can direct your caller to the person they want to talk to,  and a range of other features, what would you choose?  Read More...


A Tale of Two Cities…...And One Receptionist

Arlen Peterson - Tuesday, December 31, 2013 |

Image showing main office and remote offices across the country Growth in business is often indicated through expansion and the addition of new branch offices for extending your business operations. Along with the number of branches, the operating costs also increase proportionately. This cost usually involves the cost of fixed or movable assets like computers, furniture etc, and certainly the remuneration paid to the staff at each branch office.  Read More...


The One Thing Our Technician's Would Like Every Customer to Know

Dave Haggblad - Tuesday, December 24, 2013 |

Image of Samsung IDSC 28 button phone with add on module If there is one thing that we tell our customers, it is not to be afraid to try new things with their business phones. I see most of my clients using their phone systems only to take calls, make calls or transfer calls to another extension. But modern business phones are not just mere telephone instruments with a receiver and a transmitter. They are a lot more than that. And to make your investment in these high-end phones worth it, you should explore the many features they come with  Read More...


Answer The Phone, What Are You Afraid Of?

Dave Haggblad - Tuesday, December 17, 2013 |

Image of a phone ringing Not everyone likes the idea of using an auto-attendant. That is one thing I have learnt over the years. As much as business owners love the idea of being there for the clients and have all their calls attended, they would rather not have a machine answer the calls.  Read More...


The Most Overworked Part of Your Phone System? - The Handset Cord

Arlen Peterson - Tuesday, December 03, 2013 |

Image of a woman stretching out a phone's handset cord It stretches. It coils. It is the most important part of your business telephone system. What am I talking about? The handset cord. Telephone systems are the principal communication systems for any business. And making your telephone system actually useful is the cord that connects the handset or receiver to the transmitter or telephone body.  Read More...