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Hit the Record Button, Get Rid of the Notepad

Arlen Peterson - Monday, February 03, 2014 |

Image of a woman on a business phone trying to take notes When I'm on a call with an important client, the last thing I want is distraction. And one of the biggest distractions is trying to take notes and listen at the same time.  Read More...


The Best Service I Ever Received Was…..

Arlen Peterson - Monday, January 20, 2014 |

Image representing an auto attendant menu On New Year's Eve, I went out to dine with a couple of my friends. We heard that a new place had opened up nearby so we decided to try it. We arrived there during rush hour, but because it was new we didn’t expect it to be crowded. And we certainly did not want to spend our evening waiting to be seated at a table. But to our surprise, the place seemed full and the staff seemed too busy serving guests to even look at us.  Read More...


2 Calls - But Which Experience Would You Rather Have?

Arlen Peterson - Monday, January 06, 2014 |

Image portraying an automated attendant from a business phone system When asked to choose between a business telephone system with a generic answering machine and another with a full featured auto attendant that can direct your caller to the person they want to talk to,  and a range of other features, what would you choose?  Read More...


A Tale of Two Cities…...And One Receptionist

Arlen Peterson - Tuesday, December 31, 2013 |

Image showing main office and remote offices across the country Growth in business is often indicated through expansion and the addition of new branch offices for extending your business operations. Along with the number of branches, the operating costs also increase proportionately. This cost usually involves the cost of fixed or movable assets like computers, furniture etc, and certainly the remuneration paid to the staff at each branch office.  Read More...


The One Thing Our Technician's Would Like Every Customer to Know

Dave Haggblad - Tuesday, December 24, 2013 |

Image of Samsung IDSC 28 button phone with add on module If there is one thing that we tell our customers, it is not to be afraid to try new things with their business phones. I see most of my clients using their phone systems only to take calls, make calls or transfer calls to another extension. But modern business phones are not just mere telephone instruments with a receiver and a transmitter. They are a lot more than that. And to make your investment in these high-end phones worth it, you should explore the many features they come with  Read More...