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Are fax machines a thing of the past?

Sean Ryan - Monday, February 05, 2018 |
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Alongside the telephone, the fax machine has been playing a very important role in facilitating business transactions for decades. Almost every business uses fax to send or receive documents, invoices or other paperwork in less than a minute. However, the trend is changing today. More and more businesses are opting for more eco-friendly options like 'fax to email' to reduce the paper used and also the time and space needed for filing and storing the documents. I recommend all my clients go for this highly efficient fax to email option, even if it is only for convenience and not to reduce the carbon footprint.  Read More...


Two approaches to Business Phone Auto Attendants

Sean Ryan - Monday, January 22, 2018 |
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Your phone system is capable of advanced call processing well beyond what is suggested here and we will cover that in later posts. For now though, we suggest that you keep it fairly simple while you learn what the system can do for you. As always if you have a specific idea that you would like to try or need some help figuring out your call flow please give us a callRead More...


5 Things about using your Samsung Officeserv Phone System

Sean Ryan - Monday, January 15, 2018 |
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Image of a Samsung OfficeServ business phone system The Samsung Officeserv telephone system is one of the most versatile business phones you can find today. With it, you can do more than just make and answer calls. And so it troubles me to see that most people to use these phones simply to make or receive calls, while they can do so much more with them and get value for their money.  Read More...


Top 3 Causes of Nortel Phone System Failure

Sean Ryan - Monday, January 08, 2018 |
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As I'm reasonably sure you are aware, the Nortel Norstar telephone system was built in the late 1980s. I know that it may still be working; however, I am also sure we can agree that it will not last for much longer.

When you have an older system, every day you arrive at your business and your phone system is still working it's like rolling the dice hoping for another 7Read More...


The Future of VoIP (Voice Over Internet Protocol)

Arlen Peterson - Wednesday, January 03, 2018 |
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Before looking forward let’s take a look at what has happened to the telephone industry. Read More...