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Is It Time to Go Wireless?

Dave Haggblad - Wednesday, September 23, 2015 |
Post Image - Is It Time to Go Wireless?

In today’s world of wifi and internet based telephones it is useless to stick to a wired landline and time to shift to wireless technology. Digital phones have revolutionized the way office phone systems are used and have also increased their scope. The earliest land lines were functioning on analog mode while now there are a number of host digital technologies like CDMA, TDMA and GSM. Digital cordless phones first came into existence in 1994 and quickly gained prominence as they had better clarity  Read More...

Voice a little scratchy? It Might be Your Handset Cord

Dave Haggblad - Monday, September 14, 2015 |

Bad Handset Cord Land lines are critical for any organization as they are main communication points with outside world and if they are unclear and scratchy the firm’s reputation is at risk. Sometimes this could be due to worn out cords or loose plugs from the main socket line or faulty wiring and cables in the building. There are chances that the problem could be from the caller’s end due to aged equipment or wiring. Sensitive modems in internet based telephone lines can also cause clarity problems if the office is using single internet line for browsing and phone calls.  Read More...

Talking on the phone all day giving you a pain in the neck?

Dave Haggblad - Monday, September 07, 2015 |

Samsung Business Phone with wireless headset Telemarketers, receptionists and customer service are some job positions that require people to be on the phone continuously to manage calls. Recent studies have revealed that more than 80 percent of people in jobs which require them to be on the phone for a long time suffer from chronic neck and shoulder pain. When you are on the phone on one call for a long time as you look for information required by the caller, then you usually tend to keep the instrument wedged between shoulder and ear with head tilted to one side which makes stains the neck.  Read More...

Are You Waiting for Your Phone System to Fail Before Replacing It?

Dave Haggblad - Monday, August 31, 2015 |

Oops, I waited too long to replace my phone system Do you have an old phone system and are reluctant to replace it as long as it is working well? You could be making a mistake by waiting for it to break down completely before purchasing a new system to replace it. When you are replacing a phone system that is broken down then you are likely to lose customers till the new system is up and running. New technology of VOIP is being adopted by both small and large companies which gives them the flexibility of using its add-on services at a fraction of the cost of standard land line.  Read More...

How to Improve Your Customer Service with a New Phone System

Dave Haggblad - Monday, August 24, 2015 |

Providing excellent customer service Service agents and sales personnel need efficient communication networks to help them solve customer issues and manage their queries. But lack of communication infrastructure can lead to lost opportunities and bad publicity for your brand. A phone system can be a powerful tool to manage customer service. Phone systems today provide lots of features that can improve customer service and help you to retain customers by establishing trust and loyalty. With a new phone system you can engage your customers with proactive strategies. Read More...