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How to Improve Your Customer Service with a New Phone System

Dave Haggblad - Monday, August 24, 2015 |

Providing excellent customer service Service agents and sales personnel need efficient communication networks to help them solve customer issues and manage their queries. But lack of communication infrastructure can lead to lost opportunities and bad publicity for your brand. A phone system can be a powerful tool to manage customer service. Phone systems today provide lots of features that can improve customer service and help you to retain customers by establishing trust and loyalty. With a new phone system you can engage your customers with proactive strategies. Read More...


Why You Should Change Your Voicemail Greeting On Holidays

Dave Haggblad - Monday, August 24, 2015 |

Voicemail Holiday Greetings In the current global economic scenario, it is difficult to keep track of every client or colleague’s holidays, specially if they are located several miles away. All voice mail greetings of office phone messages allow users to set up date when message will be played out and also date of expiry so one need not worry about turning it off. Holidays that are local to your country may be unexpected or little known to your colleague or client on other end of the globe and could be wasting time and energy trying to reach you at different times of the day.  Read More...


Boardroom Conference Phones

Dave Haggblad - Monday, August 17, 2015 |

Polycom Soundstation Conference Phone Technological improvements today have made the use of conference phones completely hassle free and standard equipment in boardrooms across the world. The most essential element in any conference room phone equipment today is clarity of speech and ability to understand each other’s words without any disturbances and static. Conference phone equipment today is available in sophisticated designs and allow users to work in a 'virtual' environment without any fear of connectivity.  Read More...


Do You Need to Hang Out the Do Not Disturb Sign?

Dave Haggblad - Monday, August 10, 2015 |

Do Not Disturb Business Phone Feature While you may have to hang out a visible “do not disturb sign” outside your office or hotel room the same cannot be done for your phone as callers cannot see the sign. But now smart phones give you the advantage of a “Do Not Disturb” feature that can silence all calls and message notifications when you don't want them. The best part about this feature is that the user can often choose the numbers he wants to talk to or wants to avoid and can adjust the settings in such a manner that these callers will always get a “not reachable” message when they call that number Read More...


Advantages of Using a Company Speed Dial List

Arlen Peterson - Monday, August 03, 2015 |

A Speed Dial feature is available on most phone systems today whether it is a mobile phone or land line based. The feature is especially useful for people who dial certain numbers on a regular basis. Frequently used numbers are stored by users in the phone’s memory to dial the number automatically when the name is selected. In an organization every employee has speed dial numbers that are configured on their specific extensions.  Read More...