When I'm on a call with an important client, the last thing I want is distraction. And one of the biggest distractions is trying to take notes and listen at the same time.
In the attempt to make notes, many people only half-listen and often miss out on some of the details. In such situations, the highly convenient "record" button on a Samsung Business Telephone System comes in handy. Many of our clients have discovered this little gem of a feature in the phone system, and are happy to replace their notepad with it.
Why Record?
Using the record feature in your business telephone system is very easy. All you need to do is press the record button on the phone at any time during the conversation and the call will get recorded and stored in the phone's memory, it shows up just like a voicemail message. You can record a call that you make, or one that you receive. You can choose to record the entire call, or just parts of the conversation, as agreed by both parties. The recorded call can be played back on your phone whenever you're ready.
Now, do you still want to use a pen and paper to make notes during a call?
Recording Important Conversations
The record button can also be very useful when you want to document a very important meeting with your team or your clients via a conference call. A conference call can be highly chaotic, which makes note taking almost impossible. But when you press the record button, your business telephone system documents the entire call, so that you can make note of all the important points discussed during the meeting.
Even during one-to-one client meetings, when you have to make note of every detail, the record button will be useful.
Recording Calls to Improve Service
Call recording can also help you improve the overall quality of your customer service. Encourage employees in customer service to record their own calls and then evaluate them together to see if there are opportunities to do better.
What to Remember
An important thing to remember before you hit the record button is to seek permission of the other party for recording the conversation. Secretly recording the call is unethical and affects your credibility, should the client come to know of it through other sources.
To know more about call recording on your business phone, or if you have any issues with it, please feel free to contact us.
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