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Elements of a Modern Day Phone System

Dave Haggblad - Wednesday, December 23, 2015 |
Post Image - Elements of a Modern Day Phone System

Business telephone technology is improving on a large scale. This market sees huge infrastructure changes like the shift from landlines to mobile as well as the shift from traditional phones to VoIP. A number of tiny functional changes means these big changes are possible. A few of these key features carry tiny efficiencies to the way in which your business uses its phones. Other features bring with them systematic improvements to the way in which phone systems are secured and managed. Some of these new features include:

Automatic Call Forwarding

Each time a call comes in, this is routed to your office extension. Upon that call not being picked up, this call gets rerouted to your smartphone. If you cannot take the call it gets rerouted a second time to a colleagues extension. The chain of forwarding can be programmed as per the owner’s ease reducing the chance of ever missing an important call while improving customer satisfaction.

Auto-Attendant

This is a core feature of any modern day phone system that helps greet callers providing them a list of options and routing the caller to the right extension according to their selections. This feature is highly popular with smaller businesses where employees are not designated a reception role.

Conference Calling

This is the feature enabling video meetings to take place with many different customers or colleagues across a range of locations. The feature is a defining characteristic of the times and is supported by a range of robust phone systems that have conferencing capabilities.

Modern day table top conference phones have exceedingly clear call clarity with speaker and microphone technology optimized in order to work with a typical boardroom’s acoustics.

Voicemail to Email

Modern day systems have built on the basic functionality of voicemail recording messages by enabling many ways to work with such messages. Systems are able to send your voicemail message to you via email. If you're on the road you can simply listen to the message on your phone.

Conclusion

Phone systems are the lifeblood of a business. Understanding and implementing new features gives your business the edge it needs to thrive in a competitive market.


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