A business phone has a wide variety of features and they can be a little complicated to operate. It might be difficult for a receptionist to remember how to use all the features of the business phone and he/she can end up getting frustrated without any help. Especially when there are multiple calls coming in and going out at once. But the good news is that there are downloadable documents often called ‘cheat sheets’ which can help you easily perform the functions you are trying to use.
Adding value to your business
These cheat sheets are of immense value to any business phone operator and can make your job much easier and less stressful. In addition to handling calls efficiently, the company also saves itself the risk of getting a bad reputation as a result of a poorly received call.
Your business receives calls from customers, clients and business associates. They might request some sort of assistance, ask for information, need to be transferred, added to a conference call and so on. While a business phone is equipped to handle all such functions, unless you work with them all the time it's hard to remember how to access the feature you need.
When an operator has the aid of a cheat sheet, they develop greater confidence in handling business calls. It acts as a mini instruction manual, specifying the exact steps to take to perform a particular function.
For instance, a cheat sheet may have the following types of instructions:
Conference button: Allows you to conference multiple people into the same call. Adding and removing callers can be tricky and that's where the cheat sheet helps.
Personal Speed-dial button: This button opens a fresh line; speed dials the telephone number you programmed into your personal directory.
Link to some free Cheat Sheets:
Also: Don't forget to watch our training videos, which along with the cheat sheets give you great help using your system.
Using a cheat sheet is a great way to improve what you get out of your business phone system.
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