You might have come across instances when people tried to call you but got a busy note. Companies with multiple lines could see all lines lit up and in use. What happens when a customers tries calling your business and your lines are busy? What are the strategies you can adopt in order to manage such features more efficiently. How does one add more lines in order to handle the calls that are buzzing simultaneously?
You can exercise the following options as a business in order to ensure calls continue to come in:
Virtual phone system
These work by connecting business phone lines to remote workers on their mobile phones. These systems work as extensive call-forwarding solutions, in which calls are transferred to a designated employee’s personal cell or home number when the customer tries calling the prime business number. These systems contain a range of features such as voicemail and automated receptionists.
The traditional phone system works perfectly as everyone is familiar with it and is supported by all local telecom providers. Also known as public switched telephone networks (PTSN) these landlines are analog systems which consist of traditional copper wiring. Businesses will require on-premises PBX hardware which is used to create multiple extensions allowing for phone system features like call directories and call transferring. Landline systems are reliable and time-tested solutions with their infrastructure in place and facilities that most companies are comfortable using. Many SMEs are however changing from the system thanks to their costly nature and need for regular maintenance.
VoIP phone systems
Instead of using the usual copper wires used by landlines, VoIP phone systems use the same internet connection which a business is currently using to go online. Such VoIP systems provide features which previously only large corporations provided access to; like automated attendants, call queues and computer integrations. They allow voicemails to be delivered to an official email inbox allowing laptops and PCs to be transformed into ‘virtual phones’. VoIP systems give mobile options to remote workers and provide them with access to a company’s phone system using their smartphones. These systems give the user a sophisticated phone system complete with all necessary functions and features. While they are easy to set up and configure and they are also cheaper than a landline. However, the only downside to a VoIP system is them being reliant on your Internet connectivity. If one goes down the entire system goes down.
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