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7 Disasters to Avoid When Moving Your Phone System

Dave Haggblad - Wednesday, February 10, 2016 |
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Moving your company to a new location or even a new floor of the same building is stressful. There are so many things to think about and often the phone system is one of the last thoughts you may have. 

We've seen it many times, we get a last minute call to move a phone system but it takes time so there's a serious interruption to your business services.

Here's some things to consider based on real life situations that have happened all too often to customers calling us:

Place Move Orders Early

When dealing with your telephone/internet/data services, make sure that move orders have been placed at least 60 days in advance of your move. It can often take 6 weeks or longer to complete a move order with your dial tone and/or internet providers. They often need to make sure all the facilities are in place for your move. The last thing you need is to be out of business for 1, 2 or 3+ weeks after you move to your new location.

Move the Control Unit

Make sure your equipment provider moves your control unit. (The box in the closet everyone forgets). It's the brains of your phone system and all too often people only remember to bring their phones. The trouble is they won’t work on their own.

Is Your Wiring In Place and Certified?

In your new office make sure all required voice and data cabling is in place, especially if your space is recently renovated. Electricians will sometimes put a box and conduit in the wall but do not run the cable. The day of the move becomes an emergency job when you go to plug your phone or computer into an empty outlet/box. In fact, insist on having fully certified cable work be done. It is imperative for the smooth running of your technology. In addition, there are new fire regulations that have come into effect recently that many people are not aware of. A city inspector could potentially force you to have all your new cable pulled out if it doesn’t meet the new fire rating. You don’t need that a week before your move.

Talk To Your Equipment Service Provide

Discuss your move with your equipment provider, specifically how long it will take to move and re-install your equipment. It can often make sense to take this opportunity to install new equipment. It keeps downtime to a minimum and with changes in technology you may be able to offset the cost of the new equipment with savings obtained by using new technology.

Do You Have A System Backup?

What will happen if your system does not come back up after the move? Make sure your equipment provider does a complete back up of your system. Especially if your system is over 5 years old. System memory can fail, and often does when power is removed and the system is transported down a bumpy road to your new location. Reprogramming a system from scratch will take hours...all while your customers can't call you.

Are Your Needs Changing?

Consider if your business needs will change after your move? Do you need more or less phones/lines. Many employees/owners are starting to work from home, at least part time. Can your current equipment handle these needs?

Maybe It's A Good Time To Upgrade

Is your equipment discontinued or has the manufacturer gone out of business (Nortel)? Seriously, consider upgrading to current technology. Searching EBay for parts while your system has failed is not a situation any of us want to face.

Tel Tech Services will be happy to work with you and your team to help ease your move. If you are thinking of moving in a couple of months, 6 months, or even a year, get in touch with us to plan for the smoothest transition.


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